IPIM Performance Satisfaction Survey

Following are 10 items for assessing the quality of public services. Please rate each item based on your experience using our services using a scale of 1=Very Dissatisfied to 5=Very Satisfied. If you do not understand the question or find it difficult give an exact answer, you can choose “No comment / not applicable”.

Select - Service that you have used: ("√"Performance Pledge):
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No Comment /
Not Applicable
Very Dissatisfied Dissatisfied Acceptable Satisfied Very Satisfied
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1

2

3

4

5
If you are dissatisfied/very dissatisfied, please indicate the reason
Staff 1. Pro-activeness
2. Professionalism
3. Appearance
4. Attitude
Environment 5. Convenience
6. Comfort
Facilities 7. Hardware
8. Clear instruction
9. General facilities
10. Supporting measures
11. Site safety
Procedures and formalities 12. Smooth procedure
13. Service efficiency
14. Service effectivness
15. Equality
Service information 16. Adequacy
17. Accessibility of information
18. Accuracy of information
19. Practicality of information
20. Confidentiality of information
Performance pledge 21. Coverage of IPIM’s performance pledge
22. Clarity of performance pledge indicators
23. Satisfaction of the performance pledge indicators
24. Channels for expressing opinions
E-service 25. Suitability of the e-service
26. Accessibility to the e-service
27. Security of the e-service
28. Adequacy of the e-service
29. Sufficient means of communication via e-service
Performance information 30. Adequacy
31. Information release channel
Service integration 32. Improvement of cross-departmental procedures / “One stop” service
Overall service 33. Overall service satisfaction
Do you/your department/entity have anything else to comment on, particularly with regard to the provision or process of our services?
Thank you for your support. Please click [SEND]to return the survey, or by email/fax to IPIM’s Information Centre.
Tel: (853) 2871 0300 / Fax: (853) 2872 8208 / Email: ipim@ipim.gov.mo
Version:01/2018


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